Refund policy

 

Last updated: 07/29/2023

Thank you for shopping with amba beauty. We value your satisfaction and want to ensure a positive shopping experience. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Returns

1.1 Eligibility:

  • To be eligible for a return, the item must be unused or slightly used, in its original packaging, and in the same condition as received.
  • Certain products, such as personalized items or perishable goods, may not be eligible for returns. Please check the product description or contact our customer support team for clarification.

1.2 Timeframe:

  • You have 30 days from the date of delivery to initiate a return.
  • After this period, we may not be able to process your return.

1.3 Return Process:

  • To initiate a return, please submit a product return request directly in our online store.
  • As soon as your return request is approved, shipping instructions and any return labels will be emailed to you.

1.4 Shipping Costs:

  • If the return is due to a defect or an error on our part, we will cover the return shipping costs.
  • If the return is due to a change of mind or any other reason not attributable to us, the customer will be responsible for the return shipping costs.

2. Refunds

2.1 Eligibility:

  • Once the returned item is received and inspected, we will notify you about the eligibility of your refund.
  • To be eligible for a refund, the item must meet the return criteria mentioned in section 1.1.

2.2 Refund Process:

  • If eligible, your refund will be processed using the same payment method used for the original purchase.
  • Depending on your payment provider and their processing times, it may take several days for the refund to appear in your account.

3. Exchanges

3.1 Exchanges:

  • We do not offer direct exchanges for products.

4. Damaged or Defective Items

4.1 Inspection:

  • In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately, providing details and images of the issue.

4.2 Replacement:

  • We will investigate the matter and, if verified, replace the damaged or defective item at no additional cost.

5. Cancellations

5.1 Order Cancellations:

  • If you wish to cancel your order, please contact our customer support team as soon as possible.
  • If the order has not been shipped, we will cancel it and issue a full refund.
  • If the order has already been shipped, the return process, as mentioned in section 1, will apply.

6. Policy Changes

6.1 Amendment:

  • We reserve the right to modify or update this Return and Refund Policy at any time.
  • Changes to the policy will be effective from the date of posting on our website.

By making a purchase from amba beauty, you acknowledge that you have read and agreed to the terms and conditions of this Return and Refund Policy.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

amba beauty

www.ambabeauty.com

shop@ambabaeauty.com